Andover Nail Spa

Sofie was so aggressive at doing my nails that she made my cuticle bleed. I had to go to urgent care because my finger ended up getting infected. After the infection cleared up, part of my nail broke off since she cut my nail deep into the nail bed. Urgent care told me infections happen when salons don't sterilize their equipment.

I've been going to Andover Nail Spa for a couple of years and appreciate that it has so many pluses....location, service options, cleanliness etc. But what I appreciated most yesterday was the Lead Manicurist's (Naia?) willingness to correct an issue I had with the quality of my manicure. I returned late in the day, but despite closing time looming, Naia used the situation as literally a "teaching moment" for two of her staff, demonstrating for them how elements of the manicure should have been done to preclude a repeat of my particular issues. I understand services provided are not always done perfectly (that's life), but what is more important, is how well and quickly problems are addressed and resolved. Andover Nail Spa, and Naia in particular, have earned this 5-star rating by virtue

I am a long time customer and highly recommend this nail salon. The owner of the salon (Lena) is always friendly and very accommodating. But most importantly, the salon is spotless and very clean!

Lena and her whole team are not only very talented but so sweet as well. The salon is clean and it is always a wonderful experience. I have come to this salon for years, love Andover Nail Spa!

They were wonderful. They let us come in as a walk-in, they were very kind, gentle and took great care of someone who needed their nails trimmed. Thank you for helping with us yesterday, we will be be back on a regular basis highly recommend