AWAY Spa

Excellent 80 min massage by Marco!! 10/10 Every staff member I encountered was warm and friendly. I accidentally left my earrings in the robe pocket and they quickly tracked it down and found them for me. Superb!

There used to be a masseuse, Daniella, who gave the best massage ever. I’m sure she left the away spa because she was the only thing great about it. Had one of the worst massages. De-stress massage 50 minutes created more stress than when I came in. How do you get out of a horrible massage?? It’s like being trapped for almost an hour in a torture chamber. I’m not even sure the lady I had has a massage license. She would hit parts of my body in a painful way. She used SO much oil it was ridiculous-splashing it on me. She was very rough with the sheets. Truly didn’t seem like she knew what she was doing at all. Her nails were scratching me when her hands were angled a certain way. Just moved so fast, so rough. Nothing relaxing about it. I should have cancelled when I found out Daniella left

If give -5 stars if I could. Don’t even consider getting a massage here. This is apparently a 5 star hotel and the spa was giving 0 star. Truly the worst massage I’ve ever had in my life. So terrible. From the moment I arrived they gave me a robe to change in the bathroom and there wasn’t even a hook on the door to change so I asked to remove my clothes in the room instead of putting on the robe. The masseuse would put pressure on a spot and just keep her hand there. No massaging was truly done. A deep tissue was booked & it was far from that. Mind you this was a birthday gift. What a complete waste of money and time. 20% gratuity is already charged, which is not a problem because that’s the normal standard. But if you’re gonna already include tip, at least give a 20% service as the bare

As a long-time client who has spent thousands of dollars at the W Hotel and Away Spa, I am genuinely disappointed by the level of dishonesty, disregard, and unprofessionalism I recently experienced. During my latest visit, I was charged an unexpected $25 fee for gel removal — something that has never once been billed during any of my prior visits. At no point did anyone disclose this additional charge before processing my card. Transparency is a basic standard in hospitality, and the lack of it here was unacceptable. When I attempted to address the issue, I was repeatedly misled. I was told a manager would be in at 10 a.m., yet no manager was present. I called every day for an entire week and not a single person had the decency to return my call. For a luxury property that markets itself

One of the best massages I've ever had. Really worked into the sore spots where it was needed and made me feel comfortable the entire time. Very communicative and exactly what I needed!