Benefit Cosmetics Global HQ

This is a horrible customer service if I can give it a zero I would. I ordered twisters on a Saturday from Bebefits online site. I paid with Apple Pay. It never ask me to put in an address. I thought it was odd the it went to payment first. When the order came through it had all my information correct accept for the shipping an address 20 min away. I tried calling Benefit right away I tried updated the shipping address with no luck. I tried chatting with the online chat which was AI gave some instructions how to cancel an order come to find out you need an account to do it. Since they are not open on the weekends I called customer service and they said I would need to track down my order that was their solution. I was confused with this response since they do not offer any recourse on fix

Worst customer service ever! DO NOT order from them online. It’s unfortunate, I do love their products, but the customer care is ZERO. I ordered a month ago and am still waiting. Not a single email or message has been answered by a real person. It may be a Scam!

Placed an order two weeks ago during a sale. Got an order confirmation email. Thought I was good to go. Guess not. After following up for few days, I learned they canceled my order (thought it was fraud) and never let the customer know. They do that despite having put previous orders on the same email address and credit card before.

I had the worst experience with Benefits Cosmetics online returns. Please be aware that if you misplaced you tracking number when returning something by mail for a refund you will never get your money back. I had been calling this company for 2 months and they can’t find my box in the warehouse and since i lost my post office receipt there is nothing they will do about it. Benefit takes more than 3 weeks to process your refund and Post office will not be able to provide a receipt reprint after 30 days of the transaction date so it will be to late to get help from the post office. By phone Customer service is the worst. They don’t do anything other than ask you for tracking number and cut you off the phone when you tell them you’re been scam and asked them for an explanation as of how they

Dawn who works here is the best ever! The definition of compassion and professionalism and just basically a decent human being as well as proficient!! They are an awesome crew!! Thank you all!!