Cosmo Prof

I love this place. I’ve been to a few of them. I’m a barber and do woman’s hair also. So of course I love to shop here. They always have great sale items. The manager is above and beyond helpful and very sweet and accommodating always gives free samples. The place is organized, clean and just run, right Great customer service and they usually have good stock with the shelves on empty also . I’d recommend this one over any of the other branches in the area.

They have a new employee in Manchester. I went to the store at 3:45 before closing time to pick up a color. She told me she couldn't help me because she was closing, there were people inside, and she was charging them. She didn't help me, even though I'm a regular customer. If the store is closed at 3:45, that's not fair, and the door was open. Sheila P

Kim the store manager is the best! Very nice extremely knowledgable and helps me save even more money. I hope the company knows how lucky they are to have someone like her working for them.

All the stuff is extremely helpful and I can always get what I need at this location! It’s always nice to have a small chat with Kim as well She always reminds me about sales discounts, and things that are upcoming

The worst customer service I’ve experienced. There were multiple people working and only one person knew about hair? I asked her opinion because I just wanted to get a second opinion and she was beyond rude and not helpful at all. Absolutely can’t beleive she’s the manager. As somebody who works in the industry I know for a fact that the company doesn’t expect their customers to be treated in such a way. I ended up leaving with nothing because I didn’t even want to be there anymore. I’ve heard this from multiple people now but never experienced it for myself until today. Sorry you don’t like your job sweetheart, there’s plenty of other opportunities out there. I would recommend the rocky hill location. They are very knowledgeable, helpful, and friendly. Nobody should be driving customers o