Cosmo Prof

Nice store pretty well stocked. I was able to get a few things I needed no problem. I came in with my uncle who uses this store all the time. Not over friendly however polite. They carry Paul Mitchell, moraccan oil, olaplex and so many more. Had big value packs from brands for Christmas

In today’s world, simple things like good old-fashioned courtesy and excellent customer service warrant a shout out! Jessica was delightful and so very helpful! Inez added to the wonderful experience I had at this location. The sun is shining, and I had amazing customer service, what could be better to start a day?! Thanks ladies!

I was denied a sale due to my profile not coming up on Cosmo Profs end by Inez. I explained to her I was unsure why however I can provide my Hairdressing license number. She declined and said I have no account unless I show a hairdressing license. I told her I've been coming to that location for 12 years as I have been licensed for 13 years. This has never been an issue. She said she never seen me before in the rudest way and there's nothing she can do. Due to her lack of customer satisfaction being that other alternatives could've been offered; I had to cancel clients that day due to needing Paul Mitchell Color. As this was an issue on Cosmo Profs end, this matter was handled unprofessionally. Turning customers away due to their system occasionally shutting down is inconvenient and has

I was profiled/prejudged by one of the staff members at the West Main Street location. She took one look at me and asked if I knew what I wanted then asked me if I had a license. I answered. Another customer walks in who is not a was not a woman of color and did not question her. Ask everyone that walks in the store. Let’s get some professional training here along with learning how to be unbiased with your customers. The staff member was inappropriately dressed, wearing a fitted camisole that is supposed to be worn under a blouse. Super inappropriate, and yet had the nerve to size me up. I have been a loyal customer of that store for 22 years and purchased countless gift cards fir my students over the years. I had a good relationship with every manager and tried to keep the rapport intact

Visited the store on Monday the 19th. Staff didn’t greet at the door she was busy on her phone . All the shelves were a mess . You can’t find anything. The store hasn’t been front and faced in god knows how long . Matrix had developed but by or couldn’t see what they had because everything was all pushed back . Same with lightener . Products are in weird places . Not impressed with this store . Second time I’ve been there and it is also my second time not having a good experience . Inventory needs to be restocked contestant and products front and faced . One of the walls even have products all knocked over . Overall unorganized and they aren’t on top of inventory and bringing fourth stock