Fayetteville Observer

They change your subscription arbitrarily. They pressure customers to sign up for automatic payments, then they take payments beyond the monthly subscription claiming special inserts are worth the same amount as your monthly bill. The company that bought the paper is ruining what used to be a good and reputable business. In response to the "owner's" response, I called your customer service about my bill and all I got was a run around. I went in person to the paper to try and get some resolution and all I got was more run around and the same excuses. I also got to witness your staff pressuring the senior citizens, who were coming in to pay their bills, to sign up for automatic payments. Most of them couldn't understand why their bill date kept changing and all they wanted was a set date to

I subscribed for some time. It was good paper. It had interesting articles comics some want ads and for a small newspaper it got the job done.

I enjoy receiving the paper, however they did not say anything about the new “premium” service before I signed up. Decreased my subscription by more than half. I will receive roughly six of the twelve weeks. I will not be renewing my subscription.

I have been a subscriber for 16 years. My delivery has not been consistent and when papers are missed, I have to hold an average of 20 minutes to speak with someone to resolve the issue. I decided not to renew my subscription and assumed delivery would stop when my subscription ran out. However, they did not suspend the service and billed me. After calling twice and holding over 20minutes each time, I finally spoke with someone who customer service skills were poor at best. As a long time subscriber, this is very disappointing. I have paid the bill, but will never subscribe or recommend this newspaper again.

Worst newspaper ever. There is nothing of interest published in this thing. I stopped my subscription 2 years ago and they are still calling me several times a week with some special offer to start subscribing again. Constant annoying calls. You can never get away from these people. Who ARE these scammers? The Fayetteville Observer used to be a nice local newspaper, but no more.