Forever

Each time I visit, I encounter a security guard who is consistently rude and unwelcoming. Additionally, many staff members appear to have limited knowledge about hair care products and are often unhelpful when assistance is requested. However, I would like to acknowledge the young African lady in the wig section who is always helpful and professional. Given that this store is located in a predominantly Black and Hispanic community, it is disappointing to see such a limited selection of products catering to our hair types. The small section dedicated to these products does not reflect the needs of the customers who shop here. It would be beneficial to stock a wider variety of high-quality and popular brands that specifically cater to Black and Hispanic hair care. On multiple occasions, I ha

I'm a resident in the Fordham community for over 20 years. And this is the worst experience I've ever had in forever beauty supply store located 210 Fordham rd .The worst part was finding out that this behavior came from someone in leadership who was rude , racist, insultive and was a very condescending person name who goes by the name Joshua .Also stating he makes the rules and he is the manager.His behavior towards me was deplorable,and without merit , because not once did I raise my voice and as I explained , why I was requesting an exchange he rudely said we dont do exchanges then said it's on the receipt. I said while I'm very aware of the policy I do have a disability during my initial purchase , I did request serval times for assistance which I never received accepte for o

Everyone calling out the manager is completely right. He is condescending, disrespectful, and downright racist. He spoke to me like a child after one of his employees flat out lied about a product or just said yes to whatever i was saying, and instead of admitting to any fault, he spun it implying I should be grateful he’d consider rectifying it at all. With how disgusted I felt with after the interaction, I just left with my unusable product totally wasting $100. All I can do I is tell yall please shop somewhere else. It’s like walking into a 90’s time capsule and culturally I think the east asian manger still believes in manyyy outdated stereotypes. please look into the family red apple boycott to understand boycotting/divesting works and to contextualize why how deeply disturbing his vi

Absolutely the worst beauty supply store ever. The manager Josh or Joshua is very disrespectful towards the customers. He yelled at me for asking a simple question about me receipt. The Customer service is horrible. I will never return to this store again. Please don't spend your hard working money at this store. They don't respect the customers at all. Disgusting service. I will not return to this store at all.

I'm pretty sure most of the 5 star reviews are fake. The store has very tight aisles, they're prices are advantage to expensive, the customer service is poor and they wouldnt stop staring at me to make sure I wouldn't steal. One of the workers actually came to stand 2 feet away from me to watch me, acting as if he needed to fix some products on the shelves. I'm never going back to this beauty supply store again, I wish I read the crazy 1 star reviews before I entered.