JCPenney Salon

Terrible customer service!!! I made an appointment to get my eyebrows waxed on 10/21/17. The stylist never introduced herself, and made no conversation at all. Didn't even ask what I wanted my eyebrows to look like. The stylist stopped partially through, to help someone find hair gel to purchase. She ended up burning my eyebrows REALLY bad! When I went to cash out, the stylist had not logged into the computer yet. She kept entering the wrong log in number. I ended up waiting 15 minutes to cash out. I will never return to this location!

They are getting one star for at least having a nice personality! As far as the service goes, do not book online in the time slots they offer. I booked an accent foil and a haircut. They were only able to complete the accent foil not the haircut. It took the stylist over an hour to do 6 foils. 6 that is insane! Then she rushed the sitting process, took them out when they were still orange. Then said if I do the toner we can cut your hair. Only had enough time for one. She put the toner on in a rushing matter. Barely left the toner on for 10 minutes. Then she rinsed said she was done. To come over. While she was brushing my hair out. It was all soapy and white. She used a towel to wipe that off and kept brushing. Then another girl came over they were trying to brush my hair quick so they co

When I made the appointment for a hair cut I was a little put off with the unwelcoming annoyed attitude but figured it was the fact that there was an annoying customer right before me when they were getting ready to close. I went in the next day for my hair cut still a bit put off. The person who cut my hair was sweet. She was complaining about her scissors needing to be sharpened and appeared to have some struggling cutting my hair. When I left I was ok with my hair but not loving it, it didn't look like what i was hoping for, figured I needed to get used to the change. I got home and look a bit closer and noticed it is uneven and had to cut some of the random longer hairs in the bangs. Now I am paying for another hair cut to get it fixed. I'm slightly annoyed.

I made an appointment online came on time. The stylist took me to the back and was bewildered on how i knew her and that the prices that was online was not what she charges due to she is one of the senior stylist. She started quoting me all the different charges and then one of the other ladies chimed in across the salon not to forget another charge. Unbelievable i had never had this experience with JCP. I have been going to the salon in Saginaw for years. I visited the salon in the other completely different customer service was awesome and you actually get what went for and the right price. I will never go to the salon at rivertown again.

If there was an option for no stars I would put that. My experience there was terrible with Jessica H. I went there for a haircut and a HIGHLIGHT and I had a picture of both to show what I wanted. Also i said for the hightlight I want it to be blended and not show much. First my hair was almost belly button length and what I showed her was at the bottom of the shoulder blade, v cut. The first time she cut the v it literally was straight with a little bump in the middle. She tried 3 times to get what a have, and for the color she took the color book out and i showed her which color i wanted. She said ok she can do that. She came back to do my hair and she giving me a balayage which wasnt what a wanted but I figured she knows how it will turn out and this is my first time get my hair highlig