JCPenney Salon

I had an extremely disappointing experience at this salon. I booked a sew-in with takedown and shampoo with Kim, and from the start, the service lacked professionalism. She arrived late and made me feel as though she was doing me a favor rather than providing a paid service. The appointment went so poorly that I had to return the next day just to have my hair curled. While I was there, the store manager came in and told her she needed to hurry up so they could close and go home. I was even asked to drive to Kim’s north side location to complete the service, which I declined. Although I was refunded 50% of the service, that does not come close to covering the inconvenience or the damage done. When I later visited my regular stylist, she was shocked to see that there were no proper anchor

Ladies stay away from this jcp location. I wouldn't recommend if you have thick 4c hair and actually want to keep it. Abbey is the worst stylist. I have two small bald spots from her yanking and combing my hair out while washing my hair. I even told her she was rough but it didn't help much. She claimed she was highly experienced with natural hair but didn't know how to properly blow dry my hair. She asked me to how I usually do my hair and I had to tell her I part my hair into 6 to 7 pieces and blowdry from the ends to the roots to keep the hair from breaking. I didn't even allow her to finish cause she was so rough and my hair kept popping when she was combing my hair. I ended up having to speaking with management about it. That didn't do much. Needless to say, i wont be returning. I'

I had an amazing experience at JCPenney Salon! I came in for a silk press and was pretty nervous because I have 4C hair that I had neglected for a while — it was dry and damaged. Aubrey, my stylist, was absolutely incredible! She was so professional, patient, and friendly. She took her time, made me feel comfortable, and gave me great tips on how to better care for my hair moving forward. After the silk press, my hair was so clean, healthy, and bouncy! I couldn’t believe how good it looked and felt. 10/10 experience — I’ll definitely be back!

5 Stars – Professional, Skilled, and Truly Gifted! Kim at JCPenney Salon is hands down one of the best stylists I’ve ever had! I have chemically treated and color-treated hair, and she knows exactly how to care for it with precision and professionalism. My hair stays healthy, vibrant, and full of life—her hands are truly gifted. What I appreciate most is her attention to detail and the care she puts into each appointment. Kim takes the time to consult, treat, and style in a way that always leaves me feeling confident and refreshed. Whether it’s a relaxer, color touch-up, or a polished style, she consistently delivers beautiful results. If you’re looking for a stylist who understands how to care for processed hair and still keep it looking flawless, Kim is the one to book with. Highly re

I had a FANTASTIC and AWESOME experience with Aubrey. After, not being able to have my hair done for some time due to illness. Aubrey did a STUPENDOUS job, she relaxed, shampoo, conditioned, trimmed, and styled my hair. I definitely will return to the salon.