Luxury Nails

I had to post this review after seeing how low their rating is. I started coming to this nail salon, Serenity Nails & Spa, about a year ago and it’s my favorite. The technicians are great and I’m not treated differently if I choose basic services or deluxe. The atmosphere is nice and relaxing, the technicians are friendly and great at their jobs, and the prices are reasonable. I always walk-in and get assigned to an available technician. Everyone has been great. I have never had to wait for a technician and I have never seen anyone have to wait for a technician as the salon is quite large and fully staffed. I get dipped powder nails and pedicures here. I question whether the older reviews are even for the correct salon because I don’t think this place has been around that long. Either way,

We were just another dollar to them! We received a manicure and pedicure in about 15 minutes total! If you don't get the most expensive pedicure they are hateful towards you! And to top it off I didn't leave a tip....my total was $41 now that it has posted to my bank account the total was $55. I didn't leave a tip FOR A REASON!!! I will NEVER go back to this place AGAIN!! WORST customer service I have ever had at a nail salon!

I got the basic Manicure and Pedicure I could get, shellac, and french tip and it was OUTRAGEOUSLY expensive. I have never paid that much with getting gel manicure and pedicure with some foot rubbing and scrub. The lady was hateful toward me and stabbed my fingers a couple times and my toes. I started to bleed in some spots. I will never go there again, ever. I will never let any of my friends or family go there, ever. They will receive no business of mine ever again.

I had a few people try to push the deluxe pedicure on me, i kept saying " No i don't want that. I want the standard. " After the 4th time they finally got the picture. An old lady did my pedicure, and she looked really mad the whole time. She did it very half a**ed, and i was not happy with there service. On a good note the place like really nice, and i was attended to very quickly.

Don't expect great service if you aren't getting the high dollar pedi. I purchased one of the more expensive ones which was actually just mediocre but my mother and niece purchased the basic pedicure and were done in 20 minutes. Their techs were not extra friendly at all either. You shouldn't have to spend $60 to get treated nicely. Do a good job regardless. Your tip may depend on it.