MAC

I worked with Aliyah at the MAC counter in the Houston Hobby Airport. Aliyah and her supervisor were tremendously helpful and knowledgeable about the products. Aliyah pulled out all the stops to help me find the right shade of foundation and lip stick for me. My experience was like working with my family help me feel and look beautiful... great fun experience! Aliyah and her supervisor did a great job representing MAC and great customer service. Next time I'm in the airport I will be stopping by to purchase 🙂

Please stop acting demeaning to customers. This one said “I’m not a dermatologist” when I approached her, I asked for primer, explaining I either get the blue or yellow dot type. I explained I didn’t have makeup on at the time- I don’t know my skin type maybe I’m combo- could she tell? This counts my 12th visit to Mac, I go here when I visit airports to pick up replacement products or need advice on new items. MAC makeup is usually very helpful as I’m not a makeup expert. Bad vibes from MAC today, and no products purchased. My typical bill is at least $100-150.

They didn’t accept credit cards only cash. Small selection of products and most of them were sold out.

Absolutely horrible customer service. Two employees there and I’m the only customer. No one wanted to help me. One employee cleaned off one lipstick for me then walked away. Finally when I asked the other employee if they were open she actually acknowledged me. I asked if I could try this other lipstick. She actually went and got the disinfectant and handed it to me. I looked at her like are you for real. I said is this self service. She proceeded to explain to me how to do it themselves because they were doing inventory and were short staffed. No one else was in the store but me. Sad...very sad.

I have never seen such a messy MAC store like this one! The girl sat on a chair behind the register the whole time. There were 2 of us in the store.I only purchased the eyeliner because I was traveling and it was convenient. This store does not meet MAC standards in any way shape or form!