Massage Envy

I went in for my first massage/facial ever (for my birthday). The front desk was super nice, and helpful. My experience as a whole was great but my favorite was Dawn, the esthetician that did my facial.She is amazingly sweet and thorough as far as explaining everything to me and making sure I was comfortable the whole time. She also took time with me after to discuss a few products that would benefit my skin from what she saw during our session. I will definitely be going back to see her! Pretty awesome birthday gift, and I hope to see them again soon!

We aren't from here. We're actually 12 hours from home to visit family. I purchased a gift card for my pregnant wife as traveling can be hard on anyone's body, especially a pregnant one. We called to set up an appointment like we've done multiple times in Georgia and back in New Mexico and were informed we needed to give a credit card over the phone to hold a spot... we've never been asked this and being that we aren't from this area and the amount of fraudulent transactions that take place we didn't feel comfortable doing that and were greeted with a cannot help you response. Empathy is a huge factor in providing services and keeping business going. This place lacks it. Luckily message envy's we normally go to have that quality. I now understand the poor customer service reviews on here.

Purchased gift cards for a couples massage for my fiancee and myself to get a massage. No one ever answers the phone , been in communication with them for over a month via text and can't seem to get a time and date set as all they ever say is they don't have 2 massages at the same time available. Called the thousand oaks location and they have multiple appointments available but unfortunately the gift cards I purchased are only redeemable at the Simi valley location. So embarrassing as I purchased the gift cards as a Christmas present...

I have made multiple appointments to have a massage done and a couple of days before each appointment I get a call saying my massage therapist isn't available. Then, I'm told I can go on a wait list for a massage or get a facial. It's ridiculous and I don't suggest going there, as you will experience the same thing.

Every massage I get at any Massage Envy (so far) has been "Five Stars". They always know what they are doing, they cater to your needs, they find soar spots and knots you didn't even knew you had. Will mention one negative thing about the massage at the end of this review. I decided for the first time to try a facial (at this location). I have gotten many facials at other chains/beauty salons. This was basically a hundred dollar face wash. She didn't say what she was doing, no face massage and often a bit too fast. Overall I wasn't too satisfied, so when I came to the front desk and was asked how everything had been I answered "great massage, but facial was barely acceptable". The reply I got was a reply I didn't expect. The front desk girl (looked to make sure noone would hear her and th