Now Fashion(5746)

I go to now fashion all the time. The prices are decent and they got most of what you looking for, it’s a big store. I also go because Coco is always there to help me. I am so indecisive when it comes to my hair and she gets me straight every single time. I appreciate her being there because if not I would be lost in that store. I always go back to the wigs to find her, she is so knowledgeable of what I need for my hair. Coco is very professional, helpful and patient. I appreciate her service at Now Fashion.

I want to share a story about something that happened here recently. I’m a very private person, but I’m stepping out the box because I feel it needs to be addressed. I’ll start by saying in August I was diagnosed with cancer, more than one type. Please know that I’m sharing this not for sympathy, or attention, but for context. I’m a fighter and I know that God’s got me! I was out enjoying the sunshine but realized I had forgotten to eat and started to feel weak and had to use the restroom and was walking into Now Fashion, 5746 Churchland Blvd., Portsmouth. I have been a customer there for many years, my friends and family are regular customers also. I walked in and said to the owner, “Hi there, I know you don’t usually let customers use your restroom, but this is a medical emergency and I

Now Fashion, in Churchland Shopping Center, has renovated their store. The appearance of the store looks great, and I have to believe as a customer, it makes my shopping experience better. The problem I have with the employees now, and before the renovation is I do not feel the atmosphere is welcoming. The employees are helpful but cold. They never smile, they converse among themselves, and they watch you as if everyone who enters their facility is a thief. The warm welcome is not there. There is a “no matter what , you are going to shop here anyway because you need us.” That little added customer service, we are happy to see you, and I hope you’ll shop with us again, has never been there. My message to them is, “Your customer service tactics needs to improve,” Make your customers feel lik

Policy on exchanges with receipts are unclear & ever changing. Tried to exchange an unopened box of hair dye when their sign clearly says exchanges on all hair products with receipt are acceptable. Apparently it’s only on actual hair & not hair products/chemicals. Spend your money else elsewhere

My family visits this store regularly. The ladies that work there are usually very friendly. I took my daughter there to purchase something and watched from a distance as she was stared at and followed by an older man that I've never seen before but clearly works there or owns the store. He actually was leaving the store when she and I entered. I held the door open as he exited and I smiled and said hello. He just had the same blank expression and immediately turned around to return to the store. He stared at my daughter until she came to the register. We were in there for about 10 minutes. Once she was at the register the man walked away. He completely ignored a woman of another race that was standing near my daughter. He even turned his back on her to watch my daughter walk to the regist