Pro Nails II

I went to Pro Nails II for the first time, choosing it because of its Google rating (4.3/5.0) and location. I'm happy to say I liked it very much. Although you can't expect this every day, I was able to make a same day appointment, so convenient. The shop has a neighborhood vibe with several customers greeted at the door by their first names. During my pedicure, I told Johnny (owner?, manager?) that one of my big toenails had a large split in it. He got some gel and repaired it without even being asked. My pedicure was great. Johnny's boys were playing in the shop, further adding to the informal, friendly atmosphere. I felt very comfortable and will be back again.

Worst manicure I've ever had complete waste of money. Some woman who had no idea what she was doing did my nails. While I'm all about learning, my nails are streaky, the color is NOT opaque. She took so long yet the lighter color required 3 coats and she did not do them. It was clear she had no clue what she was doing. Also, while giving the hand massage at the end, got lotion ALL over my shirt (my sleeves were pulled up plenty far) she just rubbed the lotion on top of my shirt?! Very disappointed, regret going here, and will NOT be back. There are plenty of better places in Madison.

I tried several places when I moved here...All were disapointings except this place. They're professional, have a great choice of colors, very easy to talk to and very friendly. Jimmy is absolutely fantastic and very helpful with advices and color choices, his work last long time and I always get compliments about my nails. I absolutely love it!!!!

This was my first time going here. Never again! First it took 10 minutes for us to even be greeted. I got a full set acrylic. Literally the next morning the the nail polish was peeling and turning brown. I call them to inform that of what was going on and they said they needed to see them in person. Mind you by this time 3 days after getting them done one of the nails popped off. I go in on my only day off and when the man there looks at my nails he said it was my fault! He said it looks like it's from my lotion or a spray tan. I haven't had a spray tan in months and I use unscented lotion. I've been getting my nails done for years and have never had this issue! He said he would re paint over the nails but not replace the one that popped off for free. Never go there. The customer service i

Avoid it unless your idea of relaxation is to hear kids crying in the background. It's both a salon and a day care center, I saw three kids, one of whom was a toddler who was crying for his mom really hard when I was there - turns out the lady who was doing my nails was his mom. I felt so guilty - I wanted to get out as soon as I could so she could comfort him. She rushed me out anyway - since she was distracted. Not at all a good experience!! And oh - The massage chairs were so uncomfortable. I cannot understand how this place got 4 stars - I am pretty sure they post fake reviews.