Re.fine the Salon

Super unhappy with my final results. Had three visits, two of which booked & serviced by Sarah (the owner). I explicitly detailed & explained my request over three visits & a phone call. The results were not met. Longer/heavy wait & services times because she serviced multiple people while servicing me (even though I paid my deposit). FYI please do not expect to have a 1on1 personal hair experience. You will NOT receive that. What I wanted: Dark red/brown undertone to complement my natural dark brown hair color (the undertone would not be noticeable unless under bright light so it would be very subtle). Picture attached. What I received: 1st visit I waited an hr past my appointment time to get serviced. 2nd visit I sat for 2 hrs extra than I what I should’ve because she serviced walk-ins

I had a fantastic experience with Sarah! I connected with her in a bridal group on Facebook in search of a stylist to do an updo for my wedding day. I booked with her for an initial consultation and silk press. Sarah was extremely knowledgeable on healthy hair maintenance, and took the time to explain every product and process used on my hair. I was very impressed with the finished look, and that she was able to achieve it using Minimal heat and protecting the health and integrity of my hair. she is very professional and her shop is clean and beautiful! I am looking forward to having her as my stylist on my wedding day and beyond!

This was such an AMAZING experience! I came in with curls that were dry brittle lost and confused! Sarah really took her time and demonstrated a refreshing amount of attention to detail. she brought my hair back to LIFE (see after and before photos)and gave me great advice on hair care and products going forward. she is absolutely so knowledgeable and so versatile. The atmosphere Sarah has created in her salon is so accepting so relaxing and hospitibal, with complementary drinks and snacks. I found it especially great for moms and families like myself. My whole family will be visiting Re.fine for all of our hair care needs going forward. You should definitely use her services your hair will be in great hands! looking forward to utilizing the services of their loctician as well for my husba

Never have I had my hair done by a more caring and amazing stylist make up ,artist!!! Sarah is a genius at achieving the perfect color, cut and all around total look! I suggest that you run, don't walk! Make your appointment and be dazzled.. I'm so excited I found my hairstylist here in Virginia!!

I have 3b/3c hair and although the owner (Sarah) claims she capable of treating & caring for all hair types, the quality of service & color treatment definitely proved otherwise. I wasn’t happy with my results and she knew it. She wouldn’t issue me a full refund but instead tried to force me to come back to the salon so she could fix it (this was apparently the only solution). I’ve expressed my wants over a phone call and three sessions and she did not deliver. Also, the service/wait times were much longer than it needed to be because she would service other clients/walkins or attend to personal matters during my appointment time (and deposit was made). I went to another salon & they fixed the mess that was made and created an EXACT replica of what I wanted my hair to turn out like. I w