Regus - Bethesda Metro

My name is Hashmi. I joined on September as new member and Ms King put a phone service which I told her next day that I only need physical phone and they don’t offer . I said her close the it.She mentioned to go in account and make a refund request so I did after three months Regus still chargers my account the service, No refund no customer support and no technical team reply to my complaints till today no resolution- very poor bad customer care and two staff members including Ms Zakhia were not able to resolve

Stay away from Regus at all costs. Aside from quick access to a temporary office, everything else was completely terrible. The internet was no where near business class even though they charge extra for supposedly premium access. The hidden fees are outrageous as well. Overall one of the worst professional experiences of my career. It'd be more effective to work out of a dumpster. Editing to respond to the nonsense reply from Regus below...I tried to raise a ticket, but it was useless, now we are being charged a fee to "refurbish" the space, even though it was not refurbished prior to our moving in. You and your staff are all liars and it was a straight up bait and switch. Sam Millare is a liar!...don't listen to a word that guy says.

They will take your money, refuse to provide you keys to your office, randomly lock you out (even when you have paid all rent), will place phantom charges on your account and claim some random fine print. You are better off with more decent people/office spaces in the same neighborhood. You can go to them if you want to throw away your money for good.

Regus is a corrupt and inept organization that produces phantom fees and then charges you late fees when you don't pay their made-up fees. It is totally corrupt. Do not do business with Regus.

Wowow be careful with this brand