Regus - Naperville, Main Street Promenade

I'm surprised this office is so highly rated. The building and environment are nice enough, but the companies financial policies are ridiculous. I had an office for 1 year. I paid the deposit, and paid as agreed. My lease was up March 31th 2025. Around the first of the year I got an email stating that if I didn't reply my lease would be automatically renewed. A little premature but it helped me make the decision not to renew, so I replied as requested. My office was returned in perfect condition and the keys were returned when the lease ended. I waited pretty patiently for the return of my deposit. About a month after my lease ended, they sent an email stating that I needed to request that they returned my money. I guess they thought maybe I didn't want it? Maybe I just thought they should

This location allowed a former employee to sign an annual contract without my review. When I realized this after the employee was fired, they demanded I continue paying the contract. Shortly thereafter the company sent my company to collections for the balance of the total remaining contract. Maria handled the situation, was defensive and accusatory in tone throughout. Regus centrally has not been willing to meaningfully engage with me in a conversation about this. The employee signed contracts for several locations in annual arrangements and was allowed to do so, and I am being expected to pay as if I had been aware.

Im not one to normally post negative stars or comments but dealing with Regus on a situation recently has warranted this star review. If you have any issues and have to go thru portal to dispute or even pay it is the worst time suck you will endure. The location can’t help no response from management. I will not work out of a Regus again.

Anyone looking for office space must look into the Regus downtown Naperville location! This location is top quality and the service is great! Lisa, Carol and Amanda are the staff that run the office during hours of operation. The team is very knowledgeable and helpful with anything we need. Thanks!

Great facility. Lovely staff. Always clean. Price isn't the cheapest, but worth the service and presentation. Quiet offices I rarely hear my neighbors. Phone and internet included! Very rarely is internet interrupted.