Skin Spa New York - Mideast / E 56th St. Medical Spa

My daughter and I both had facials yesterday at Skin Spa and I must say it was such a relaxing and enjoyable experience. My face feels absolutely amazing after the treatment. The esthetician working on me was very personable and friendly. I felt immediately at ease and truly enjoyed my time with her.

I finished up a 6-pack of underarm laser hair removal in June and am incredibly disappointed by the results. My friend with much thicker hair than I have, said she was able to complete her armpit area in 3 sessions with a different company. While she is absolutely lovely, I had told Marjeta that I didn’t really see a difference after my 2nd or 3rd sessions and needed her to increase the intensity. Given I’ve never had laser hair removal before, I don’t know anything about how it should feel, but I do know it can be painful in sensitive areas which I told her is fine - I have a high pain tolerance. Ultimately, I don’t know if she was using lower intensities or the machines they use are low quality but A LOT of my hair is still there (photos attached). In the first photo, I waxed twice sin

This business does not appear legitimate to me and I would not recommend anyone doing business with them. What kind of a business, on which planet does not refund for 7 months for the services they cannot provide? I purchased a service in August for $800 on their site, only to be told that they no longer provide it. I asked a refund back in October. It's been 5 months now and someone in " corporate" still has not figured out how I should be refunded. Again, this is a refund for the service they no longer provide. If a business does not refund a customer within max of 2 months, then that is a highly questionable business.

As another person mention the man who works here is unprofessional and in my opinion shady. He tried to claim I didn’t any services left on the package to charge me - he is not a good actor. When I called the manager of another location he quickly said he can find it. All in all, this is joy the best Skin spa location and I won’t be going back.

I have been coming here for years for 2 specific people. Blake and Greta are wonderful with their customer service. Blake, at the front goes over and beyond to help with scheduling and packages and is so friendly and warm. Greta does a phenomenal job with making you look your best! Love them both and highly recommend to people, always!