St.louis Nail Spa

The nail services themselves are well-executed; however, the customer service experience leaves much to be desired. It often feels as though the language barrier is used as a shield when it comes to clarifying pricing or finalizing service details, which can make customers feel misunderstood or taken advantage of.”

I have been waiting for 1.5 hours and they have taken everyone prior to me! They are rushing and over charging customers. They don’t clean their instruments and a women came in saying she had an infection.

Came here to get my nails done on a Friday. By Monday everything but the thumb was lifting on my right hand, by Wednesday all the nails but the thumb were gone on my right hand. Left hand is still fully intact. I'm very disappointed, this is just unacceptable for only having the nails on for less than a week. (All the nails just popped off like press ons in one piece. .)

The organic dipping powder is a ripoff and not the true service. At the end of step 2 the man added gel top coat and had me place my hands in the uv light (which by the way lost its shine in 2 days and started looking like it was peeling from the top of the powder). I get a natural organic powder to avoid anything of the sort. When I told the man they should tell people that upfront he was like their customers already know and unless you went to St. Charles that was what you were going to get in that area. I said it was false advertisement and I usually have my nails with SnS complete system in the DC area. (Oh and they didnt even have the colors advertised in stock so I had to choose based on looking at the containers they had) He raised his voice as to have a confrontation, saying if I f

I've been there several times for eyebrow arch and tint the owner do a great job I ask for polish removal on nails (gel) and toes regular polish my nails looks good but the lady (old) did my polish church $15. JUST FOR REGULAR POLISH CHANGE SHSE DIDN'T COVER MY TOE NAILS I ASK FOR WHITE POLISH SHE PUT PINK CLEAR AFTER WHITE POLISH WHICH MADE MY TOES LOOK PINK SO I SAID MY TOWS LOOK PINK SHE DIDN'T LIKE THAT SO SHE BLURT OUT 15 DOLLORS JUST FOR POLISH CHANGE I TOLD HER I WAS GOING TO AN ALL WHITE WVENT WHICH REALLY NON OF HER BUSINESS SO SHE WENT AND PUT THE Clearpolish over my white polish. They only good for elbows wax and tint