The Ritz-Carlton Spa, Fort Lauderdale

I had very high expectations for a spa experience at the Ritz-Carlton, but unfortunately, this was one of the most disappointing luxury experiences I’ve ever had. We left on time and planned to arrive 30 minutes early, but every road leading to the hotel was closed, making it physically impossible to arrive on time. Despite this being completely out of our control, we were told we could only receive 20 minutes of our scheduled 50-minute massage. The experience itself felt extremely rushed, which completely defeated the purpose of a relaxing spa visit. To make matters worse, we were still charged the full $114 gratuity, even though we didn’t receive anything close to a full service. In total, we spent around $740 for what amounted to a 20-minute rushed massage, poor-quality champagne, and

I had a really wonderful experience at the spa relaxing before and after my treatment. I only went into the sauna and it was great (hot, spacious, and nice with the glass surrounding it). I was there on a Monday so it was peaceful and not super busy. I had Phu for my massage and he was incredibly kind, highly professional, and very skilled. I would happily go back to him in the future if I'm down in the area for vacation again. After the massage I was able to relax in the lounge, eat some healthy snacks and have some tea, and I ended up falling asleep with a cozy blanket for about a half hour. It was all around a great spa experience and I hope to be able to go back again some day!

My manicure lady Maria is an amazing woman, but the product’s quality is not good at all, it didn’t even last one day. I am so disappointed with the service! I hope that you can improve the quality of your products in the future so that things like this will not happen again. Sincerely, -Maria Santos

I went to the spa for a manicure and pedicure. Maria provided the services for me. She went above and beyond. She helped me pick the perfect color and spent extra time making sure my skin looked perfect. I highly recommend booking a mani/pedi with Maria.

My experience with Deema, is always a great one. I came in for my birthday on Monday September 1. I have had the pleasure of having her 2 consecutive years. After my service, I hung out in the sauna, and stem room. While in the restroom the spa supervisor abruptly knocks on the door, asking if anyone was in there (I had the faucet running, so clearly someone was occupying it). She then says that people walk out and leave the water running..Really? In addition for the 2nd year in a row, I requested to purchase the signature body wash that I used after my body treatment, in the treatment room and the spa front desk, and attendants have no idea, what I'm talking about...This time I was told that once they investigate that they would contact me. We'll it's been 4 days, and not 1 call. What a