Waldorf Astoria Spa Atlanta Buckhead

I recently visited the spa at the Waldorf Astoria Atlanta Buckhead, and unfortunately the experience did not meet my expectations, especially considering the high price point. The spa itself feels very outdated. In the steam room, tiles were visibly falling off the walls, and the carpet in several areas looked worn, frayed, and in need of replacement. The space overall is quite small and not very aesthetically pleasing. Guests are limited to four hours in the spa area, which I can somewhat understand because of the size. However, the relaxation areas are not very comfortable or enjoyable during that time. The lounge area is small and could definitely benefit from updates to the artwork, lighting, and overall design to create a more relaxing environment. Another issue was the lack of spa et

The level of attention to details that the Waldorf gives should seriously be studied by any business that deals with people! Every time I stay I feel so cared for. Every access point is made sssoo easy! From check in to check out. Every request comes with a solution. I don’t think I’ve ever heard  “we don’t do/offer that”. They always accommodate . Plus they go above a beyond with how they look after their clients. I will always recommend them!

After reading the previous reviews and reflecting on my own experience, I’ve been a loyal customer for several years. Even though I rotate between a few spas, this one used to be in my top five. Unfortunately, after today, it has definitely fallen off that list. I recommended a friend to book here for her birthday, and I honestly regret that decision. The front staff has always been pleasant, but this time we were met with unnecessary attitude from the back staff, and we had no idea why it was directed toward us. It was uncomfortable and completely uncalled for. On my last visit, everyone received a complimentary glass of champagne. Now, we were told that only guests celebrating a birthday qualify for that, yet repeat customers and people who refer others don’t receive so much as a glass

Myself and my husband arrived at the spa at 9:07am for our 10:00am appointment. When I noticed a male attendant preparing to service me, I politely informed the male therapist that we had requested two female therapists at the time of booking our appointment. The male therapist left the room and returned with another woman therapist named Kelly. I was told by Kelly, that I could not change the male therapist and that I could cancel my appointment. Kelly proceeded to tell me in a very aggressive and demeaning manner that I was inconveniencing her and the spa and she had done all that she could do. I explained that we had booked two women therapists by request over a month ago with the spa manager. Kelly doubled down by repeating that I could cancel my appointment and pay a $75.00 cancellat

The pregnancy massage is terrible. They don't have a pregnancy pillow and for that price it should be standard. You feel like its a throw away massage and its not really touching the points you need. I had to go get a massage after I left. The amenities were nice along with the robes but that was it