JCPenney Salon

I was very pleased with my experience at JCPenney Salon. Rama did an excellent job styling my hair, and it was a great price as well. The salon is spacious and is located on the 4th floor. I was very happy with my choice to come and expect to come back again soon.

I truly debated on leaving this review because while I had a terrible experience, the stylist and JCPenney customer service/management were very kind and helpful. Before I begin, I will say that the stylist (whose name I will not mention) was a very nice person and did offer to fix my hair but I chose not to return. Thankfully I was also refunded by the store manager for the price of the service. I visited here a few weeks ago for a full blonde highlight and cut. My appointment was at 2:30 and I did not get out of the salon until after 6:45. I have had many highlight services before, some even at another JCPenney location, and it has always been fine. I left the salon this day in tears because my hair was absolutely horrid. The top of my hair was a brassy, strawberry blonde/reddish color a

If it were possible to leave no stars I would. Stay away from this place, specifically a stylist named Janelle aka Nelly. I had a horrible experience here, I reported it and the store manager and salon manager were so lazy that they wouldn't respond to the complaint. They provide sub-par service but want to over charge their clients and get away with it. ***This has been reported multiple times. No response from the local JcPenney Salon Manager or the Store Manager. Yes, I have the screenshots to prove it. This is a gift like facility.***(

Stylist very professional. I will come back for another Great visit. I was very pleased with the outcome ✂️.

I had an appointment for partial highlights with one stylist I think her name is Dalia at 11:30am today 01/08/25. I arrived at the salon at 11:15am half of the lights were turned off in the entrance there was no one at the front desk and I saw no one in the actual salon. I then checked to confirm I was at the correct location and time and I was. I also noticed they changed the stylist I chose without telling me. I waited until 11:25-11:27 to see if anyone would call me to the front desk or call me back to a chair, and nope, nothing. So, I left due to all the red flags and even when it was my appointment time to 15mins after my appointment was supposed to start I didn’t receive a phone call from the salon either asking if I was late or coming in! Yeah 10/10 do not recommend this JCPenney sa